IT Support
Remote help for your everyday tech.
Networking hiccups, backups, email, and the "can you just make this work?" questions — handled remotely where possible, or as a drop-off by appointment when hardware needs hands on it. On-site visits are for businesses only.
Most tech problems for homes and small offices aren’t exotic — a router that needs a real fix instead of a reboot, a backup that was never actually tested, a new laptop that needs the old one’s files, or an inbox that stopped syncing. I diagnose the real cause and explain it in plain English, either through a secure remote session or, when hardware needs to be physically worked on, as a drop-off by appointment — or, for businesses, an on-site visit.
What’s included
- Remote troubleshooting — software, accounts, settings, slow networks
- New-device setup and data migration (remote or drop-off)
- Wi-Fi and router/modem configuration — router itself is a drop-off for home customers
- Backups set up and verified remotely — not just switched on
- Email, account, and software setup and repair
- Plain-English explanations, not upsells
Remote first, drop-off (or on-site for businesses) for hardware
Anything that lives in software — accounts, settings, backups, slow performance, a misbehaving app — is usually solvable through a secure remote session, often the same visit. Anything that requires physically touching a piece of hardware — a router that needs to be reset and reconfigured, a failing drive, a device that won’t power on — is handled as a drop-off by appointment for home customers. There are no in-home visits; on-site visits are offered to businesses only.
This is a one-person hobby and second job, done evenings and weekends by arrangement — not a staffed help desk or a managed-IT contract. If your setup needs more ongoing attention than that fits, I’ll say so honestly rather than oversell what this can cover.
Pricing & policy, honestly
Remote sessions, drop-off work, and business on-site visits are quoted up front before anything starts, and no payment is taken until the work is done. This is a one-person hobby and second job — not insured, not a licensed contractor. You choose and pay for any parts or hardware needed — from my in-stock hardware or your own.
Questions
Do you come to my house or office to set things up?
Your house: no — there are no in-home visits. Software, account, and network-configuration problems are handled remotely; anything that needs hands on hardware is a drop-off by appointment. Your office: yes — on-site visits are available for businesses in Seymour, Jackson County, Scott County, and surrounding areas.
What can actually be fixed remotely?
A lot — email and account setup, backup configuration and verification, slow-network troubleshooting, software problems, driver issues, and most “why won’t this work” questions, through a secure remote session.
My router or modem needs to be replaced or reconfigured — can you help?
Home customers: bring it (and any related hardware) to me as a drop-off by appointment, and I’ll configure or troubleshoot it there. Businesses can book an on-site visit instead.
Do you offer an ongoing monthly support plan?
No formal managed-IT contract — this is a one-person hobby and second job, done evenings and weekends by arrangement, not a staffed help desk. Call as issues come up and I’ll help if I can take it on.
Is there a diagnostic fee?
Ask when you call — the current diagnostic-fee policy, if any, is confirmed up front before any work begins, and no payment is ever taken up front regardless.
Do you help with backups?
Yes, remotely — I’ll help you set one up and talk through verifying it actually restores. A backup that’s never been tested with a real restore is a guess, not a backup.
Do you supply any hardware?
Yes — I have hardware in stock and for sale (laptops, Chromebooks, RAM, drives, cables and adapters, and PC parts), with a clearance sale of up to 50% off for a limited time. For repairs you choose and pay for the parts — from my stock or your own.
What about emergencies?
Regular hours are weekday evenings and weekends by appointment, but 24/7 emergency help is available — call or text 812-414-9097.
Worried about a ransomware screen or a suspicious link right now? See the first-hour ransomware guide or the scam-link checklist — free, no sign-up.
Got a tech problem? Let’s fix it.
Call, text, or send a message — you’ll talk to the person who actually does the work.